Return and Refund Policy

Last updated: 15 June 2026

This Return and Refund Policy applies to purchases made on thatstore.in from THAT STORE.

Return Duration

Return requests must be raised within 7 days from the date of delivery.

Return Eligibility

Items must be unused, unwashed, undamaged, and returned with original tags, packaging, invoice, and accessories. Innerwear, final-sale items, altered products, and products damaged after delivery are not eligible for return unless required by law.

Damaged or Wrong Item

If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery with order details and clear photos or an unboxing video. After verification, we will offer replacement, return, or refund based on availability and issue type.

Refund Mode

Approved prepaid refunds are processed back to the original payment method used through Cashfree or the applicable payment partner. For Cash on Delivery orders, approved refunds may be processed by bank transfer, UPI transfer, or store credit after receiving valid customer account details.

Refund Timeline

Refund initiation normally happens within 5 to 7 working days after cancellation approval or return quality check. The bank, card issuer, UPI app, wallet, or payment partner may take additional time to credit the amount.

Shipping Charges

Forward and reverse shipping charges may be non-refundable unless the return is due to a damaged, defective, or wrong product sent by us.

Contact

Email support@thatstore.in or call/WhatsApp +91 9238790890 for return or refund help.